Client Rights & Responsibilities
Effective Date: 18APR2026
Saber Tactical Performance & Rehab is committed to providing a professional, safe, and respectful environment for all clients. This page outlines the rights every client is entitled to, as well as the responsibilities required to maintain a high‑quality therapeutic and performance experience.
Client Rights
1. Right to Respect & Dignity
Every client has the right to be treated with:
Respect
Courtesy
Professionalism
Cultural sensitivity
Non‑discrimination
We do not tolerate harassment, discrimination, or disrespectful behavior from staff or clients.
2. Right to Privacy & Confidentiality
Clients have the right to:
Confidential handling of medical and personal information
HIPAA‑protected medical records (for PT services)
Secure handling of VA documentation
Discreet, OPSEC‑aligned treatment and training
Control over media, photos, and testimonials
No information is shared without consent unless required by law.
Performance Coaching records are non‑medical and not subject to HIPAA. These records are stored separately from medical physical therapy records.
We use AI‑assisted documentation tools for medical note generation. These tools process only clinician‑entered information and do not access or use client media without consent.
3. Right to Understand Your Care
Clients have the right to:
Clear explanations of services
Understanding the difference between PT and Performance Coaching
Knowing what is covered by the VA and what is self‑pay
Asking questions at any time
Receiving information in understandable language
Readiness scores and performance metrics are non‑medical and are not used to determine medical readiness, duty status, or occupational qualification.
For VA Community Care referrals, some rights and processes may be governed by VA and HSRM policy.
We encourage clients to be active participants in their care.
4. Right to Safe & Effective Services
Clients have the right to:
Evidence‑based physical therapy
Professionally designed performance coaching
A safe training environment
Appropriate modifications based on ability and condition
Referral to another provider when medically necessary
Safety is always the priority.
Physical therapy and performance services do not determine duty status, return‑to‑duty clearance, or occupational qualification.
5. Right to Choose or Decline Services
Clients may:
Accept or decline any recommended service
Request a second opinion
Stop participation at any time
Choose to add or remove non‑medical services
Declining services will not affect access to other appropriate care.
6. Right to Access Records
Clients may request:
Copies of physical therapy records
Corrections to inaccurate information
Documentation for personal use or VA communication
Performance Coaching records are separate and non‑medical.
Client Responsibilities
1. Provide Accurate Information
Clients are responsible for:
Sharing relevant medical history
Reporting changes in symptoms or health status
Informing staff of medications or restrictions
Providing accurate contact and emergency information
Clients should avoid sharing classified, sensitive, or mission‑related operational details during sessions.
Accurate information ensures safe and effective care.
2. Follow Safety Instructions
Clients must:
Use equipment as instructed
Follow exercise guidelines
Communicate pain or discomfort
Avoid unsafe behaviors in the facility
Clients may self‑limit at any time and should communicate discomfort, pain, or safety concerns immediately.
This protects both the client and others in the space.
3. Respect Clinic Policies
Clients are expected to follow:
OPSEC and media rules
Cancellation and scheduling policies
Payment policies
Facility rules and staff instructions
Clients may not film or photograph other individuals in the facility.
These policies maintain a professional and secure environment.
4. Maintain Professional Conduct
Clients are responsible for:
Treating staff and other clients with respect
Avoiding disruptive or aggressive behavior
Respecting the privacy of others in the facility
We maintain a zero‑tolerance policy for harassment or intimidation.
5. Attend Scheduled Appointments
Clients agree to:
Arrive on time
Provide 24‑hour notice for cancellations
Understand that late cancellations or no‑shows may incur charges
This ensures fairness and availability for all clients.
6. Understand Service Boundaries
Clients must understand:
Physical therapy is medical care
Performance Coaching is non‑medical
Hybrid Sessions contain both and are billed separately
VA coverage applies only to PT services
Performance benchmarks and readiness metrics are training tools and are not medical criteria or occupational standards.
Clear boundaries protect both the client and the clinic.
Questions or Concerns
If you have questions about your rights or responsibilities, contact us.